PMP Practice Questions #64
As the project manager for a new healthcare facility, Angela is assessing the effectiveness of her stakeholder engagement strategies. The project involves diverse stakeholders, including healthcare professionals, local government officials, patients’ groups, and construction contractors. Angela aims to understand if these stakeholders are engaged appropriately based on their needs and the project’s goals. Which tool should Angela employ to methodically evaluate and refine her stakeholder engagement approaches?
A) Apply the Stakeholder Engagement Assessment Matrix to compare current versus desired levels of engagement for each stakeholder group.
B) Use the Power/Interest Grid to categorize stakeholders and tailor engagement strategies accordingly.
C) Develop a detailed Communication Management Plan to ensure consistent and effective communication with all stakeholders.
D) Create User Personas for each stakeholder group to better understand their perspectives and tailor engagement strategies.
Analysis:
In this scenario, Angela, the project manager of a new healthcare facility, is evaluating the effectiveness of her stakeholder engagement strategies. The project has diverse stakeholders, including healthcare professionals, local government officials, patients’ groups, and construction contractors. Angela’s objective is to ascertain if these stakeholders are engaged appropriately, aligning with their needs and the project’s goals. To do this effectively, she needs to choose a suitable tool that will allow her to assess and refine her stakeholder engagement approaches methodically.
Analysis of Options:
Option A: Apply the Stakeholder Engagement Assessment Matrix to compare current versus desired levels of engagement for each stakeholder group. The Stakeholder Engagement Assessment Matrix is an ideal tool for Angela’s needs. It allows her to systematically compare the current versus desired levels of engagement for each stakeholder group. This tool is specifically designed to evaluate stakeholder engagement, making it the most directly relevant to her goal of assessing and refining her engagement strategies.
Option B: Use the Power/Interest Grid to categorize stakeholders and tailor engagement strategies accordingly. The Power/Interest Grid is useful for categorizing stakeholders and tailoring engagement strategies. However, it focuses more on identifying stakeholder categories rather than assessing the current level of engagement against desired outcomes. While useful in stakeholder analysis, it doesn’t fully address Angela’s need to evaluate the effectiveness of her current engagement strategies.
Option C: Develop a detailed Communication Management Plan to ensure consistent and effective communication with all stakeholders. While a detailed Communication Management Plan is crucial for ensuring consistent and effective communication, it is more of a subsequent step after assessing stakeholder engagement levels. It doesn’t directly help in evaluating the current effectiveness of stakeholder engagement but rather helps in implementing the strategies identified from such an assessment.
Option D: Create User Personas for each stakeholder group to better understand their perspectives and tailor engagement strategies. Creating User Personas can provide valuable insights into stakeholders’ perspectives, which is helpful in tailoring engagement strategies. However, this approach is more suited for in-depth understanding of individual stakeholder groups and is not specifically geared towards evaluating the effectiveness of current engagement strategies across diverse groups.
Conclusion: Given Angela’s objective of methodically evaluating and refining her stakeholder engagement approaches, Option A (Apply the Stakeholder Engagement Assessment Matrix) is the most suitable tool. It directly addresses her need to compare current engagement levels with desired ones for each stakeholder group, enabling her to make informed decisions on how to effectively adjust her engagement strategies. The other options, while valuable in stakeholder management, do not offer the same focused assessment capabilities as the Stakeholder Engagement Assessment Matrix in this context.
PMP Exam Content Outline Mapping
| Domain | Task |
|---|---|
| Process | Task 4 Engage stakeholders |
Topics Covered
- Stakeholder Engagement Plan
- Stakeholder Engagement Assessment Matrix (SEAM)
